Shipping
Where Is My Shipping Confirmation?
When your order enters transit, you will receive a shipping confirmation to the email entered at checkout. If you do not receive an email, please check your spam folder. If you haven't received your confirmation, please email our Customer Service tea
How Much Does Shipping Cost?
Ellie customers enjoy free ground shipping as a member, within the continental United States. We ship with standard ground shipping (6-9 business days) within the 48 continental United States. Shipping to Alaska and Hawaii is available for $6.99. We
Do You Ship Internationally?
At this time, Ellie only ships within the United States, but we are working hard to include this option.
Do You Ship To U.S. Territories?
Unfortunately, we are not able to ship to U.S. Territories at this time. This is a high priority for us and something we are working hard to include!
Do You Ship To PO Boxes?
Sadly, at this moment, we do not ship to P.O. boxes. We do suggest sending the package to your home or work address.
Do You Ship To APO / FPO Addresses?
Yes! We are able to ship to APO/FPO addresses.
Why Is My Shipping Delayed?
I’m sorry your order is taking longer than expected. Shipping delays can happen due to high order volumes, carrier delays, weather conditions, or other unforeseen issues. Rest assured, we’re closely monitoring your order and will make sure it gets to
My Order Is Being Returned To Ellie, What Do I Do?
We want to make sure you receive your order. Please contact our Customer Service team immediately! Undeliverable orders due to customer or address error will require re-shipment. Ellie will happily cover the cost of the second attempt, only after the
My Tracking Info Shows My Package Was Delivered, But I Never Received It.
We know how important your order is! If the tracking information for your order states that your package was delivered but you have not received it, please first check around your neighborhood in case another home received it by mistake. Speak with f