Ellie
Business Hours: 8:30AM - 4:30PM PST 
Monday - Friday
+1 888-561-8963
support@ellie.com

Ellie

We know how important your order is, so we aim to fulfill orders as quickly as possible once they are placed. While we cannot cancel or change an order once it has been placed, you are welcome to contact our <a href="mailto:support@ellie.com">Customer Service</a> team for an exchange once your order is received. Please make sure to review that all your information is accurate upon checkout.&#xA0;

We know how important your order is, so we aim to fulfill orders as quickly as possible once they are placed. While we cannot cancel or change an order once it has been placed, you are welcome to contact us for an exchange once your order is received. Please make sure to review that all your information is accurate upon checkout. If you need to change your recurring subscription, please contact us between the 1st-4th of the current month.

How Do I Fix A Mistake On My Order?

Ordering

Does Ellie Have An Influencer Program?

How Do I Join The Influencer Program?

Who Can I Contact For Media Requests?

Influencer Program

Do You Have An Affiliate Program?

How Can I Join Your Affiliate Program?

Affiliate Program

Does Ellie Offer Gift Cards?

Where Do I Check The Balance On My Gift Card?

Can I Return A Gift Card?

Can I Use A Gift Card And A Promo Code?

Does My Gift Card Expire?

When Buying An Ellie Gift Card, What's The Difference Between "Add To Cart" And "Send As Gift"?

Do I Need A Credit Card If I Have A Gift Card?

What Can I Use An Ellie Gift Card For?

Gift Cards

Why Was My Order Cancelled?

Where Is My Order Confirmation?

My Order Isn't Going Through, Now What?

How Do I Use My Promo Code?

How Do I Cancel My Order?

Can I Make My Own Outfit Collection?

Will A Collection I Want Be Restocked?

What Sizes Do You Carry?

What If I'm Unsure About A Size Or Have A Fit Question?

Product

What Do I Get For Referring A Friend?

How Do You Refer A Friend?

What Does My Friend Get If I Refer Them?

How Many People Can I Refer?

Who Is Eligible To Participate In The Referral Program?

What Should I Say When I Share?

Do I Need To Be An Active Subscriber In Order To Receive Credits For Referred Friends?

How can I get the discount code for my referral credit?

If My Friend Signs Up With A Different Email Address Than The One I Used For The Referral, Will I Still Earn Credits?

My Friend Said They Purchased But I Didn't Get The Credit.

Can I Transfer My Credits To A Friend?

What Happens If My Friend Cancels Their Subscription Within Their First Month?

Can I Use Multiple Referral Credits At The Same Time?

Is There Additional Membership Fees Associated With The Referral Program?

Can I Apply My Credit To My Subscription?

Refer A Friend

Return Policy

Can I Return Or Exchange Subscription Items?

Exchange an Item

Returns and Exchanges

Where Is My Shipping Confirmation?

How Much Does Shipping Cost?

Do You Ship Internationally?

Do You Ship To U.S. Territories?

Do You Ship To PO Boxes?

Do You Ship To APO / FPO Addresses?

Why Is My Shipping Delayed?

My Order Is Being Returned To Ellie, What Do I Do?

My Tracking Info Shows My Package Was Delivered, But I Never Received It.

Shipping

What's Ellie?

When Will I Be Charged For My 3 Month Subscription?

How Do I Switch My Outfit?

How Do I Sign Up?

Do I Have To Make A Purchase Every Month?

How Do I Update My Credit Card Information?

Can I Skip A Month?

How Do You Skip The Month?

Can I Just Buy One Box?

How Do I Cancel My Ellie Subscription?

When Will I Get Charged Each Month?

Why Do I Have Two Subscriptions?

How Do I Purchase Additional Collections?

Can I change the subscription plan if I am in a 3-Month sub?

How Do I Change My Address Information?

Subscriptions

What happened to Ellie Picks?

Where can I use my credits?

How do Ellie VIP credits work?

How do I maintain my VIP Member Status and benefits?

Where can I find my loyalty card number?

What happens if I have a grandfathered price?

What benefits do I receive as an Ellie VIP Subscriber?

What should I expect if my Bill Date is after August 21st?

How will my credits be distributed if I'm on a 3-month plan?

What about 2-Item Subscribers?

How do I use and apply my VIP credit?

What is the new billing process?

What about my Ellie Rewards points? Can I use those too?

Can I still choose my outfit each month?

What if I want to purchase something before my bill date?

Can I get a refund on my subscription?

What is Ellie VIP?

How Do I Fix A Mistake On My Order?Updated 2 months ago