Ordering
Why Was My Order Cancelled?
That is extremely rare, but it could be caused by the payment method on file declining, or the item you ordered suddenly became out of stock and is no longer available. For further clarification, kindly contact our Customer Service team.
Where Is My Order Confirmation?
Within 5-10 minutes of placing your order, you should receive an order confirmation at the email address you used when creating an account. If you did not receive your confirmation, please check your spam folder. If it's not in your spam, please reac
My Order Isn't Going Through, Now What?
If you are receiving an error, please make sure your credit card information, shipping address, and billing address are the same as on your billing statement. If your information is 100% correct and you're still seeing an error, please make sure you'
How Do I Fix A Mistake On My Order?
We know how important your order is, so we aim to fulfill orders as quickly as possible once they are placed. While we cannot cancel or change an order once it has been placed, you are welcome to contact our Customer Service team for an exchange once
How Do I Use My Promo Code?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount code or gift card'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. Promo codes are no
How Do I Cancel My Order?
We process orders very quickly to get your items to you as soon as possible, which means in most cases, we can't cancel an order once it has been placed. If there is a mistake with your shipping address or you need to cancel your order, contact our C