Subscriptions
What's Ellie?
Ellie is a curated monthly activewear subscription. On the first of each month, we announce new collections. If you do not like the collections, you have until the 4th of each month to skip. Your account will not be charged if you skip between the 1s
When Will I Be Charged For My 3 Month Subscription?
A 3-month subscription is billed at the time of purchase. After your first 3 months, your subscription will automatically renew for an additional 3 months. If you would like to skip a month during or after your first 3 boxes, you can do so via your E
How Do I Switch My Outfit?
We no longer have the switch option. You can buy a collection or must have item, reschedule your payment, or skip the month. In our new update, go ahead and log on to your Ellie account. You will see the VIP Credit bubble on the right side of your ac
How Do I Sign Up?
Getting started is easy! Simply purchase the outfit you want and the type of subscription you want on our Current Collection or our Mix & Match collection page. When going through the checkout, be sure to create a password for your account (you will
Do I Have To Make A Purchase Every Month?
No, not at all. If you're not ready to make a purchase, simply log in to your account and view your collection between the 1st and 4th of the month, then select the "Skip the Month" button, and you won't be charged. You can only "Skip the Month" by l
How Do I Update My Credit Card Information?
To update your credit card info on file, simply sign in to your account at Ellie.com, click Account, then select Address & Payment details from the account options. Click Manage Payment Methods and update your credit card info.
Can I Skip A Month?
One of the benefits of our membership is that you can skip any month between the 1st and 4th of each month. As long as you log in and skip by the 4th, you won't be charged for the month. On the 5th, you will be charged.
How Do You Skip The Month?
To skip, simply sign in to your account, scroll over the Account tab, and you will see the option for Send now, Reschedule, or Skip. Then click "Skip" button and follow the instructions. Skipping the month can only be done during the 1st-4th of each
Can I Just Buy One Box?
We are able to bring you the looks you love at the value you deserve due to our membership subscription. You must sign up for a subscription to receive our Ellie box. All memberships auto-renew, but you can cancel at any time. Membership includes: Co
How Do I Cancel My Ellie Subscription?
You may cancel your subscription at any time. There is no cancellation fee. If you decide to cancel your subscription, contact our Customer Service team up to 5 business days before your monthly billing date through our website contact form or by pho
When Will I Get Charged Each Month?
Your credit card is charged on the same day of every month that you originally signed up. All members would have a recurring date on the 5th of each month. This is to provide plenty of time for you to review each month's collections, make any updates
Why Do I Have Two Subscriptions?
Purchasing two subscriptions or purchasing a new type of subscription will always create two subscriptions. If you believe you created two subscriptions in error, please contact our Customer Service team immediately to cancel the duplicate subscripti
How Do I Purchase Additional Collections?
Ellie subscribers are able to purchase additional outfits every month, without creating duplicate subscriptions. Simply log in to your account and purchase a new collection via Current Collections, Mix and Match, or choose from our Must Haves. Just p
Can I change the subscription plan if I am in a 3-Month sub?
Yes, the only way to change your subscription plan is to cancel your 3-month subscription. Once you have received all 3 boxes from your subscription, we need to cancel it and have you purchase a new subscription. You will now be charged every month o
How Do I Change My Address Information?
To update your shipping or billing address info on file, simply sign in to your account at Ellie.com. You can review and change your account address information by going to your account and selecting Address and Payment details from the navigation op